24/7/365 SUPPORT FOR RELATIVITY
GJ Support Desk
Professional Relativity Support.
In 15 Minutes or Less.
Minutes matter with live matters. GeorgeJon engineers will respond to your request in under fifteen minutes, day or night, with decades of Relativity expertise to fast-track a confident solution.
Lost time is never found again.
Focus on your core business.
GJ Support Desk Benefits
Rapid Ticket Responses
Subject Matter Expertise
Smart Escalations
Perpetual Coverage
Transparent Communications
Dependable Outcomes
- Less downtime, faster reviews
- Fewer repeat tickets
- Stable performance
- Less noise = more focus on case work
- Predictable costs through subscription tiers
Common Applications
- User access and authentication issues
- Processing errors, queue resets, restarts
- Performance dips after updates / heavy loads
- Release window planning and validations
- Permissions, security, and locality questions
Proven Expertise
- 15+ years of real-world Relativity experience
- Coverage that matches your active matters
- Proven, industry-specific best practices
- Proactive oversight to avoid known issues
- Documented processes for lasting solutions
Get the expert support you need.
In fifteen minutes.
FAQs
Do you support direct license holders and hosted customers?
Yes. We support both direct license holders and customers hosted on the GeorgeJon platform.
Can you work with Relativity on our behalf?
Yes. Senior engineers coordinate with Relativity for escalations and stay engaged through remediation.
Do you cover nights and weekends?
Yes. We provide coverage around the clock, every day of the year.
How is pricing structured?
Subscription based tiers that scale with the size and needs of your environment. Please contact us for a fit and pricing conversation.
Associated GeorgeJon Solutions
GJ Managed Services
Proactive management, maintenance, and optimization for mission-critical eDiscovery data systems.
GJ Dossier
Turnkey eDiscovery data management solution to right-size datasets, organize cases, and balance expenses.
GJ Aviator
Professional planning, management, and support for migrations to RelativityOne.