24/7/365 SUPPORT FOR RELATIVITYONE
GJ Support Desk
On-demand RelativityOne support
- Purpose-built to deliver prompt and effective technical support (with minimal downtime) for users navigating SaaS eDiscovery tools and processes.
- Staffed by a team of eDiscovery experts with deep knowledge, proven technologies, and established best practices. We are the first line of defense for Relativity technical support, solving problems and providing expert guidance.
- Employs a subscription-based model with multiple pricing tiers, delivering appropriate solutions that align with customer needs and budgets.
- Dedicated engineers facilitate quick, hassle-free communications and resolutions.
- Access to senior eDiscovery engineers for complex issues.
- 24/7/365 emergency support for system failures, security issues, and updates.
- Direct system access enables precise diagnoses and resolutions.
Service Level Agreements
Internal Review / Action
Complex Issue Review / Recommendation
GeorgeJon + Relativity
GeorgeJon is proud to be a certified RelativityOne Services Partner, the result of demonstrated success and proven expertise in helping customers migrate to, optimize, and support cloud-based platforms to achieve business goals. With a singular focus – to plan, design, manage, support, and secure the most flexible, performant, and trusted eDiscovery platforms in the world – GeorgeJon drives bottom-line savings and peace of mind for Relativity users worldwide.
- Proven expertise in RelativityOne, leveraging 15+ years of real-world experience to ensure hassle-free, cost-effective eDiscovery programs.
- Industry-leading, 15-minute response time to drive quick resolutions.
- Proven best practices are proactively applied to every platform in our network, solving issues before they every affect end users or ROI.
- Professional support and management services accelerate time to value and maximize RelativityOne investments, improving outcomes and enhancing the user experience.