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EDISCOVERY PLATFORM MANAGEMENT & SUPPORT

GJ Managed Services

Professional oversight for eDiscovery platforms to ensure optimized performance, user productivity, and positive ROI.

24/7 oversight for hassle-free operations.

Imagine your data, safely stored where you want it, performing 24/7/365 in a fully managed platform. GJ Managed Services proactively safeguards mission-critical data infrastructure and perpetually optimizes eDiscovery platforms (hardware, software, backups, storage), ensuring that systems are always performing at peak efficiency. And most importantly, the oversight is transparent, conducted with minimal needs placed on your valuable time.

Employing automated tools, a vast database of known issues, proven best practices, and industry leading engineers, we eliminate costly errors and potential threats before they ever affect system performance or your bottom line. Exceptional service and customized, cost-effective solutions make us more than a just managed services provider – we’re an extension of your team, a trusted partner in solving problems and planning for long-term success.

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The GJ Guarantee

GJ Managed Services customers are guaranteed a 15-minute or less response time from a professional engineer for all Emergency Requests. This includes “true resolution” and RCA for all Priority 1 outages.
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The Benefits of GJ Managed Services

  • Affordable, experienced engineers understand your industry-specific pain points and work behind the scenes to alleviate issues before they affect end users.
  • 24/7/365 professional oversight ensures predictable costs, performance, and security.
  • Comprehensive database of Best Practices and known issues protects clients and proactively eliminates issues.
  • Guaranteed end-user satisfaction and platform performance levels drive profitability.
  • 24/7/365 emergency support for system failures, security issues, and updates.
  • Proprietary monitoring, alerting and self-healing software yields real-time, automated platform issue resolution.
  • Dedicated Delivery Managers facilitate quick and easy client communications/coordination.

What GJ Managed Services Delivers:

PROVEN BEST PRACTICES
15+ years of developing industry-leading application, workflow, and infrastructure best practices.
EXPERIENCED ENGINEERS
Our proven teams of eDiscovery engineers and consultants understand your pain points.
24/7/365 OVERSIGHT
24/7/365 platform oversight ensures predictable performance and timely issue resolution.
EDISCOVERY EXPERTISE
Industry-specific support and management teams for end-to-end support needs.
BESPOKE SERVICES
Adaptable services meet specific customer needs/goals.
REAL-WORLD EXPERIENCE
15+ years of real-world experience with global clients of every shape and size.
PROACTIVE SOLUTIONS
Perpetually updated database of known platform issues proactively eliminates problems.
LEADING SLAS
Industry-leading, 15-minute response time keeps your platform running.
AUTOMATED RESOLUTIONS

The GJ360 tool provides 24/7/365 alerts and self-healing for real-time, fully automated platform issue resolution.

DEDICATED TEAMS
Dedicated engineers understand your needs and can help you plan accordingly.
LIFECYCLE PLANNING
End-to-end oversight of the eDiscovery lifecycle, workflow and platform for user satisfaction.
ON-DEMAND STAFFING
On-demand staffing is more efficient, cost-effective, and scalable than in-house teams.
FLAT-RATE PRICING
Flat-rate service offerings are easy to expense and budget.
SOFTWARE UPGRADES
Software upgrades throughout the service agreement.

Learn more . . .

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Amy Meija

DIRECTOR, HUMAN RESOURCES

Amy Meija has spent her career enhancing people operations and leading strategic HR initiatives for growing companies across a wide range of industries. She develops and evolves GeorgeJon’s HR processes and programs on a daily basis, including talent management and development, employee engagement, compensation/benefits, and much more. She is perpetually focused on helping GeorgeJon achieve ever-evolving goals by optimizing company-wide productivity and satisfaction.

Amy holds a Bachelor’s degree in English from Northeastern Illinois University, a Professional in Human Resources (PHR) Certification from the HR Certification Institute, and is a Society for HR Management (SHRM) Certified Professional (CP). She is a Chicago native and mother of two young boys.

Kaya Kowalczyk

SENIOR DIRECTOR, MARKETING

Kaya drives GeorgeJon’s marketing strategies and initiatives. She is responsible for overseeing all aspects of marketing, branding, and communications to enhance the company’s visibility, attract target audiences, and support business growth. Works closely with the executive team and collaborates with cross-functional departments to achieve marketing goals and ensure alignment with the company’s overall objectives.

During Kaya’s 18 years at GeorgeJon, she has excelled at myriad technical and business roles, developing a comprehensive understanding of GJ’s operating model while implementing programs that nurture the sustainable growth and healthy maturation of the organization. 

Reynolds Broker

CHIEF OF STAFF

Reynolds is the primary advisor, spokesperson, and tactical right hand for the Executive Team (Founder, COO, CTO). As an innovative strategist, consultant, and implementer, he spearheads the successful execution of mission-critical projects and strategic initiatives across the organization, specializing in organizational alignment, business operations governance, and marketing/communications management. His diverse professional and educational experience is rooted in the technology, corporate finance, and government affairs sectors.

Reynolds holds an International MBA in Corporate Finance and Spanish from the University of South Carolina and a bachelor’s degree in International Affairs from the University of Georgia.

Darrin Hernandez, CPA

VICE PRESIDENT OF FINANCE

Darrin Hernandez is the Vice President of Finance for GeorgeJon, responsible for ensuring corporate financial vitality, including accounting strategy, cash flow, reporting, forecasting, budgeting, and legal/insurance/tax compliance. Possessing a unique background that meshes accounting & finance expertise and executive management with emerging technology initiatives, Darrin is uniquely qualified to bring stability and foresight to GeorgeJon’s financial endeavors.

Over the course of his twenty-year career in corporate finance and accounting, Darrin has established himself as an authority in tech-enabled services and SaaS businesses. Prior experience in the cyber-security, bookings management as an online marketplace, and digital transformation consulting spaces provided invaluable insights for anticipating and adjusting to the ever-changing landscape that permeates the tech industry. Being nimble, adaptable, and prepared is necessary to deliver stability for fast-growing companies, and Darrin is the man with the plan.

Darrin has a B.S. in Accounting from Northern Illinois University and is a Certified Public Accountant. He lives in Chicago with his wife and two kids.

Allison Jessee

VICE PRESIDENT, CUSTOMER SUCCESS

Allison Jessee is Vice President, Customer Success, for GeorgeJon. With 20+ years of real-world experience in the tech sector and customer management, she is a seasoned leader tasked with pushing GeorgeJon’s industry-leading service team to new heights.

Allison establishes and implements the strategic plan for customer success at GeorgeJon, working with the Leadership and CS teams to set and manage standards for service excellence, client communications, and strategic goals. A proven leader and tech expert, her skillset enables vibrant customer and internal relationships, strategic and operational roadmap building, and a deep understanding of client needs and the procurement process.

Allison has held multiple executive roles in the tech realm. She supported strategic objectives surrounding technology integrations for major partners at AT&T. At UPSTACK and HBR Consulting, she built and led teams focused on cultivating and maintaining strong customer relationships in support of infrastructure, network, and cloud technologies.

Ryan Merholz

VICE PRESIDENT, ENGINEERING

Ryan Merholz is the Vice President of Engineering at GeorgeJon. An experienced eDiscovery industry veteran, Ryan oversees our support, professional services, and security programs to ensure world-class customer experiences for our global client base.

Ryan’s service acumen and technical expertise was honed over 15+ years in the eDiscovery realm at Relativity, where he built and led customer support/success, program management and consulting teams. He led the transition of Relativity’s support organization to the cloud and evolved their approach to customer success management for service providers. He is also a passionate advocate for workplace inclusion, diversity and belonging.

Ryan has a B.S. in Electrical and Computer Engineering from Ohio Northern University and lives in the Chicago suburbs with his family. When not working, Ryan enjoys going to the theater, trying new restaurants, and walking his dogs.

Tom Matarelli

CHIEF SALES OFFICER

Tom Matarelli is the Chief Sales Officer at GeorgeJon. A proven eDiscovery innovator, thought leader, and community contributor, Tom’s leadership skills, global perspective and technical expertise provide deep knowledge to our global customer base. He brings 15+ years of experience in Governance Risk Compliance and Legal Technology to the GJ Leadership Team. 

Tom has held leadership roles at multiple eDiscovery technology providers, including Relativity, Vertical Discovery / Ligl, and Reveal. Starting his career as a CPA, Tom quickly moved into forensic accounting and investigations, eventually focusing on forensic technology for eDiscovery. He migrated this knowledge base to the software market, joining Relativity to build and lead their global advisory practice. He has helped law firms and corporations adopt AI-based workflows for eDiscovery, investigations, audits, and corporate compliance.

Tom holds a BA in Accounting and Marketing from Western Illinois University and an MBA in Finance from the University of Chicago Booth School of Business. He is active in the local community, mentoring Chicago Public School students and coaching little league baseball.

George Orr

COO / CHIEF OPERATING OFFICER

George Orr is a transformational leader who informs and drives the day-to-day operations of GeorgeJon. Working in close partnership with George Nedwick, CEO, he strategizes and implements both daily and long-term initiatives for the business.

Orr held multiple executive roles at Relativity, leading customer teams focused on support, professional services, customer success, and the growth of the certified professional community throughout his tenure. Orr was an original member of the Relativity “go-to-market team” in 2007, and helped grow the company in revenue and employees (5-1500). Orr brings his operational expertise and understanding of the eDiscovery customer landscape to the GeorgeJon team.

When not in the office, George can usually be found at a Pearl Jam concert or taking on new adventures with his family.

George Nedwick

CEO / FOUNDER

George Nedwick is the founder, owner, and principal architect of GeorgeJon (GJ). Under George’s leadership, the company has grown from an IT startup to an internationally acclaimed industry leader serving a global client base.

George is a world-class systems architect who has spent fifteen years perfecting a performant, scalable, modular eDiscovery framework that can be replicated and managed on a universal scale. Recognizing a deficiency in technical expertise, storage capabilities, and cost-effective oversight within the eDiscovery industry, George methodically built a team to address this challenge. This includes forging partnerships with hardware manufacturers (Dell), software providers, and leading industry software providers to develop best practice methodologies for optimized infrastructure, specifically designed to meet the demanding needs of eDiscovery users.

George has developed clients in multiple vertical markets, including multinational corporations, leading law firms, government agencies, consulting firms, and premium service providers. He has proven expertise in working with sensitive/classified data and is well versed in navigating complex international data export laws. George has also moved the firm into creation and delivery of proprietary hardware, specifically monitoring appliances that can be placed at client sites to allow for remote access and 24/7 monitoring of all infrastructure components.