EDISCOVERY PLATFORM MANAGEMENT & SUPPORT
GJ Core Managed Services
24/7 oversight for hassle-free operations.
Imagine your data, safely stored where you want it, performing 24/7/365 in a fully managed platform. GJ Core Managed Services (CMS) proactively safeguards mission-critical data infrastructure and perpetually optimizes eDiscovery platforms (hardware, software, backups, storage), ensuring that systems are always performing at peak efficiency. And most importantly, the oversight is transparent, conducted with minimal needs placed on your valuable time.
Employing automated tools, a vast database of known issues, proven best practices, and industry leading engineers, we eliminate costly errors and potential threats before they ever affect system performance or your bottom line. Exceptional service and customized, cost-effective solutions make us more than a just managed services provider – we’re an extension of your team, a trusted partner in solving problems and planning for long-term success.
The GJ Guarantee
GJ Core Managed customers are guaranteed a 15-minute or less response time from a professional engineer for all Emergency Requests. This includes “true resolution” and RCA for all Priority 1 outages.
The Benefits of GJ Core Managed Services
- Affordable, experienced engineers understand your industry-specific pain points and work behind the scenes to alleviate issues before they affect end users.
- 24/7/365 professional oversight ensures predictable costs, performance, and security.
- Comprehensive database of Best Practices and known issues protects clients and proactively eliminates issues.
- Guaranteed end-user satisfaction and platform performance levels drive profitability.
- 24/7/365 emergency support for system failures, security issues, and updates.
- Proprietary monitoring, alerting and self-healing software yields real-time, automated platform issue resolution.
- Dedicated Delivery Managers facilitate quick and easy client communications/coordination.
What GJ Core Managed Services Delivers:
PROVEN BEST PRACTICES
The GJ360 tool provides 24/7/365 alerts and self-healing for real-time, fully automated platform issue resolution.