{"id":3222,"date":"2023-10-06T19:04:54","date_gmt":"2023-10-06T19:04:54","guid":{"rendered":"https:\/\/georgejon.com\/?p=3222"},"modified":"2023-12-01T20:03:52","modified_gmt":"2023-12-01T20:03:52","slug":"how-the-ediscovery-industry-can-navigate-the-big-quit","status":"publish","type":"post","link":"https:\/\/georgejon.com\/news\/how-the-ediscovery-industry-can-navigate-the-big-quit\/","title":{"rendered":"How The eDiscovery Industry Can Navigate The Big Quit"},"content":{"rendered":"\n

Take Advantage Of This Rare Opportunity To Attract Great Talent<\/p>\n\n\n\n

You\u2019ve likely heard about the big quit. It may even have impacted your organization by now. The U.S. Department of Labor recently noted that 4.3 million people left their job in January of 2022 alone. As I speak with leaders of eDiscovery practices across the nation, I hear concerns about how this is, or might be, impacting their operations. The eDiscovery industry is not immune to the big quit. In fact, I have a sense that we are right in the thick of it.<\/p>\n\n\n\n

But I honestly do not see this as all bad news. Yes, there may be some short-term pain from people quitting unexpectedly and leaving you in a lurch; I acknowledge that. But there is a silver lining here that I don\u2019t think enough people are considering. I believe you\u2019ve never had a better opportunity to attract great talent<\/strong>. When talent-in-transition goes looking for a new opportunity, they might just be looking at your organization. I\u2019d like to share some ideas that could make your organization the preferred destination for eDiscovery talent in motion.<\/p>\n\n\n\n

Why Are People Leaving?<\/strong><\/p>\n\n\n\n

The eDiscovery industry is a high-stress and high-stakes work environment. But this alone does not account for so many people looking for new jobs. After reflecting on the big quit for the last few weeks, speaking with colleagues and talking to clients who\u2019ve been impacted by this, I\u2019ve come up with what I consider to be the top 5 reasons people are moving on:<\/p>\n\n\n\n

    \n
  1. eDiscovery workers are overstressed<\/strong>. This is a pressure-packed industry that has a lot of \u201churry up and wait\u201d followed by unrelenting bursts of activity. This industry is rarely predictable, constant or placid. Instead, it\u2019s often unpredictable, disruptive and turbulent. While there is truth to the notion that \u201cthat\u2019s how things in this business work\u201d, the sentiment of workers I hear tends to sound something like this: \u201cno matter how hard I work or how many hours I put in, it\u2019s never enough. I can\u2019t seem to satisfy the requirements of the role and of the company.\u201d That frustration builds up over time and people leave because of it.<\/li>\n\n\n\n
  2. eDiscovery workers want leaders, not bosses<\/strong>. I consider this to be a young industry, not just because it\u2019s relatively new in the working world but also because it\u2019s so full of young professionals. I\u2019ve noticed a generation gap in eDiscovery: most of the workers are early in their careers while most of the bosses are mature in their careers<\/em><\/strong>. That\u2019s usually not a problem unless those young people don\u2019t feel like they\u2019re getting what they need from the leaders. You\u2019ve likely heard the saying that people don\u2019t leave jobs, they leave bosses. My sense is that many mature leaders are struggling to understand what younger workers expect from a leader. This gap in expectations can cause worker dissatisfaction, stimulating departures.<\/li>\n\n\n\n
  3. Industry consolidation continues. <\/strong>As organizations merge or get acquired, a perhaps unanticipated message also goes out to eDiscovery workers\u2014your job is not safe. Workers know that mergers and acquisitions can result in the duplicative effort analysis<\/em>, where people who have similar roles are put at-risk. I have a sense that this is contributing to all-time-low employee loyalty.<\/li>\n\n\n\n
  4. eDiscovery workers believe there are better options out there. <\/strong>A generation of young workers grew up believing that their average tenure with a company would be no more than 3 years. For many people, that 3 years ended when the pandemic abated. People went into the pandemic fearful and with their heads down. Now that the pandemic is ending, they\u2019re looking to shed the fear and take a bold new step.<\/li>\n\n\n\n
  5. Inflation is driving some decisions. <\/strong>Workers in technology roles usually get their raises by trading up, not by performing well internally. To stay ahead of rising prices for consumer goods and cost of living, some tech workers are getting a raise by taking a better-paying job elsewhere.<\/li>\n<\/ol>\n\n\n\n

    My sense is that all five of these factors are in play right now. While any one or two of these factors may have been difficult to contend with on their own, when they\u2019re combined, you get the perfect storm. What do you do about it?<\/p>\n\n\n\n

    How Can eDiscovery Leaders Take Advantage Of This?<\/strong><\/p>\n\n\n\n

    If what I\u2019ve stated above accounts for most of the reasons that eDiscovery workers are quitting, what should you do? How should you view this moment and what steps should you be considering right now? I believe you\u2019ve never had a better opportunity to attract talent-in-transition<\/strong>. But to win in this new paradigm, you need to deeply understand what today\u2019s eDiscovery workers want from their careers.<\/p>\n\n\n\n

    You\u2019ve probably heard the old adage that you attract more bees with honey than vinegar<\/em>. I think that saying is quite appropriate for where we are today. In that spirit, I\u2019d like to put forward five ideas for helping your organization put your honey on display, so you win in this competitive landscape.  <\/p>\n\n\n\n

      \n
    1. Redefine what it means to be a leader<\/strong>. Why do I list this as my first recommendation? If you put the word \u201cleadership\u201d into the search field on Amazon books, you\u2019ll discover thousands of titles. And yet, when I think back over the number of offices I\u2019ve visited and the number of video calls I\u2019ve been on where I see someone\u2019s office\u2014I cannot recall seeing a single book about leadership<\/em><\/strong>. This tells me that leadership is not very well prized (and I would suggest not very well understood) in this industry. I also can only recall one conversation about this topic with an eDiscovery leader over the prior 4 years. If your organization begins to prioritize and emphasize leadership, you\u2019ll easily stand out from the pack.<\/li>\n\n\n\n
    2. Prize culture over financial performance. <\/strong>One of the main reasons I believe people quit is because they feel like the company they work for doesn\u2019t really care about them. I define culture, quite simply, as what it feels like to work here<\/em><\/strong>. There are numerous ways you can improve what it feels like to work at your company: offer flexible working hours; balance workloads so no one person feels overwhelmed; make your expectations clear so workers get the psychological benefit of knowing they\u2019ve hit the mark; practice transparent communication about your business and where things are going; buy some books on culture and even consider hiring a culture consultant. All these changes will send a message to your current workers and those you want to attract. This is like saying\u2014we really want to compete in this new era and recognize that the old way of doing things doesn\u2019t work any longer.<\/li>\n\n\n\n
    3. Emphasize psychological safety. <\/strong>This point offers a direct answer to the industry consolidation challenge. You cannot control industry changes. But you are in control of how you message to people what those changes might look like for your organization<\/em><\/strong>. Everyone is dialed into channel WIIFM\u2014what\u2019s in it for me. If you\u2019re communication does not tell people what\u2019s in it for them, they\u2019ll draw conclusions that may not be in your favor. Remember, in the absence of factual information, people will supply their own narrative. The more straightforward and transparent you are in your communications, the more your workers will trust you.<\/li>\n\n\n\n
    4. Get clarity about the skillsets you need for the future of your practice<\/strong>. This moment in time represents a great opportunity to pivot by rethinking the kinds of talent you need internally. I encourage you to make a detailed list of the types of skills you think you\u2019ll need over the coming 3-5 years. Then you can be proactive in looking for those skills. Consider working with a recruiter to help you find those people. Be prepared to tell a story that goes well beyond simply financial compensation. Today\u2019s workers are looking for more than a paycheck. They want interesting work, a great team, trusted leaders and a mission they can believe in.<\/li>\n\n\n\n
    5. Be prepared to reevaluate your entire package<\/strong>: salary, benefits, flexible working conditions, support for childcare, ongoing education, leadership track positions. Give people the chance to be coached. Because this is a young industry, there are a lot of people looking for the opportunity to grow into future leaders. If your organization has not considered a formal coaching program, it\u2019s a good idea to do so now.<\/li>\n<\/ol>\n\n\n\n

      Where To Go From Here<\/strong><\/p>\n\n\n\n

      The big quit is definitely having an impact on the eDiscovery industry. If your organization hasn\u2019t felt it yet, it\u2019s probably coming. I believe when these types of disruption confront us, we have two options: we can embrace them and take advantage of them or we can hunker down, try to ride out the storm and keep doing things the way we\u2019ve always done them.<\/p>\n\n\n\n

      My sense is that there will be big winners and big losers from the big quit. The companies who pivot in this moment and put these five ideas into practice will likely come out on top. Those who hunker down and do nothing may very well find themselves without the workers they rely on today. If you have questions about anything I\u2019ve said here, let\u2019s have a conversation.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Right now is the time to attract great talent. When workers seek new opportunities, they might just be looking at your organization. Become the preferred destination for eDiscovery talent in motion.<\/p>\n","protected":false},"author":1,"featured_media":3266,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[22],"tags":[],"yoast_head":"\nHow The eDiscovery Industry Can Navigate The Big Quit - GeorgeJon<\/title>\n<meta name=\"description\" content=\"When workers seek new opportunities, they might just be looking at your organization. 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