GJ360: 24/7 Network Oversight
Tech-dependent businesses require instant, reliable access to millions of files 24/7. To ensure consistent network performance with little to no downtime, George Jon safeguards client data infrastructure with GJ360, a proactive managed service that ensures your hardware, software, backup and storage systems are perpetually running at optimal efficiency. And most importantly, it’s all done with minimal needs placed on your valuable time.
The key to GJ360 is a consistent, replicable baseline network configuration deployed for clients around the globe, including storage, networking, servers, and software. This symbiotic environment allows for system-wide quality assurance testing, enabling us to use the knowledge gained from one client to benefit our entire roster.
The GJ360 support team maintains an internal database of known issues related to scaling, utilization, security, and other relevant eDiscovery network challenges discovered over 10 years of building and supporting complex data networks. This knowledge base is applied to every client network: when we discover an issue with one network, we fix it, log it in our system-wide database, and thus proactively safeguard every client from this issue. This “spider web” of oversight represents enormous savings for clients, as the costs for equivalent manpower, research, and internal monitoring would be prohibitive.
The Benefits of Expert Oversight
24/7 Emergency Support
Professional support and immediate solutions for system failures, security issues, critical updates.
Preventative maintenance alleviates issues before they ever affect systems or end users.
Monthly Reporting & Statistics
Monthly reporting creates a baseline network history and simplifies maintenance.
Allows internal IT staff to monitor systems and see virtual log of work done by GJ technicians.
Agentless monitoring requires no additional software, limiting potential issues.
Proven process for integrating monitoring software yields reliable data within hours.
Universal Data Protection
Internal database of known issues protects all clients through our integrated network.
Escalation procedures ensure that emergency situations are handled quickly and appropriately.