Employment

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Big Data. Big Responsibilities.

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We’re always looking for talented individuals with a thirst for technology and a willingness to lead. Not only will your professional efforts be rewarded, but you’ll be immersed in an ongoing learning opportunity that will nurture your career and strengthen your skills.

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Job Openings

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RESPONSIBILITIES

The Application Support Engineer is a key member of our growing team. This individual is responsible for possessing comprehensive knowledge of and supporting several eDiscovery applications including Relativity, LAW, NUIX, iPro, Equivio, Nexidia, and other relevant applications. Candidates should have a strong understanding of the various features and abilities of each application. In addition, they should have a solid understanding of the application requirements and the infrastructures that host the applications. The engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up-to-date with the software and hardware being supported. They will be responsible for the upgrade activities of eDiscovery applications.

KEY JOB FUNCTIONS

  • Support eDiscovery applications on the frontend and backend
  • Support kCura Relativity software, with the ability to triage and route calls to appropriate technicians
  • Assist in maintaining and monitoring client environments
  • Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs
  • Assist Junior Technicians and/or provide escalation support
  • Create and edit documentation of internal processes and procedures
  • Communicate with customers as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages
  • Enter all work as service tickets into ConnectWise
  • Work through a daily schedule in ConnectWise; entering all time and expenses

KNOWLEDGE, SKILLS & EXPERIENCE

  • Windows Server Administration
  • Scripting & Automation
  • Microsoft SQL Server
  • Microsoft IIS
  • Microsoft Clustering
  • Server, storage, and networking hardware knowledge is a plus
  • Ticket management; issue tracking, change log management
  • Understanding of the EDRM Framework
  • Intermediate to advanced knowledge of Relativity, NUIX, and LAW software platforms
  • Intermediate to advanced knowledge of other eDiscovery applications is a plus
  • Relativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus
  • Additional Relativity, LAW, and NUIX training and certifications are a plus

MENTAL/PHYSICAL REQUIREMENTS

  • Able to work in a team and communicate effectively with the ability to work independently
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Embrace working in a fast paced environment and handling multiple projects/issues in occasionally high-pressure situations
  • Availability to travel domestically/internationally a plus

COMPENSATION

Competitive salary based on experience, benefits.

RESPONSIBILITIES

The Infrastructure Support Engineer is a key member of our growing team. This individual is responsible for having a comprehensive understanding of our baseline ecosystem and supporting the architecture, administration and performance of George Jon-designed infrastructures for eDiscovery environments. In addition, this engineer should have an intermediate/advanced level understanding of several eDiscovery applications including Relativity, LAW, NUIX, iPro, and other related applications.

The engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up-to-date with the software and hardware being supported. They will be responsible for the upgrade activities of eDiscovery applications.

KEY JOB FUNCTIONS

  • Implementation and Support of eDiscovery applications and the infrastructure that it runs on
  • Support of kCura Relativity and eDiscovery software, with the ability to triage and route calls to appropriate technicians
  • Assist Application Support Engineers with application issues; determine if issues are caused by Infrastructure or Application.
  • Ensure client environments adhere to System Requirements as outlined by specific application vendors.
  • Assist in the health of (maintaining, monitoring, triaging, etc.) client environments around the world
  • Develop in-depth knowledge of the service catalog and how it relates to the customer’s needs
  • Assist Junior Technicians and/or provide escalation support
  • Create and edit documentation of internal processes and procedures
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Enter all work as service tickets into ConnectWise
  • Work through a daily schedule in ConnectWise, entering all time and expenses

KNOWLEDGE, SKILLS & EXPERIENCE

  • Windows Server Administration
  • Scripting & Automation
  • Microsoft SQL Server
  • Microsoft IIS
  • Microsoft Clustering
  • Virtualization administration (VMWare preferred)
  • Storage (SAN, NAS, DAS)
  • Cisco routing and switching; Force10 a plus
  • Dell Hardware and Software experience
  • Ticket management; issue tracking, change log management
  • Understanding of the EDRM Framework
  • Intermediate knowledge of Relativity, NUIX, and LAW software platforms
  • Relativity Infrastructure Specialist or Relativity Certified Administrator a plus

MENTAL/PHYSICAL REQUIREMENTS

  • Able to work in a team and communicate effectively with ability to work independently
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Embrace working in a fast paced environment and handling multiple projects/issues in occasionally high-pressure situations
  • Availability to travel domestically/internationally a plus

COMPENSATION

Competitive salary based on experience, benefits.

This is a full time consulting position requiring advanced knowledge of the entire Microsoft product line for small and medium-sized businesses. The successful candidate will join a team operating within the Chicago metropolitan area, providing both project and support services.

Our company is in its 15th year of supporting the entire IT infrastructures of Chicago small to medium businesses. This is a fast-paced environment, and those who join the team will be expected to have a very strong personal drive to succeed, to be able to contribute independently within a close team, and to be rewarded for their effort. This particular position is ideal for the experienced systems administrator, who is ready to take advantage of their skill set in order to make a significant difference within our client’s businesses.

Our consultants pride themselves in providing our clients with the best IT support possible. This position is ideal for those candidates who embrace technical challenges and enjoy working with exciting and emerging technologies, rather than dealing with system administration tasks. If working with great people in a team environment sounds exciting and challenging to you, other details concerning the position include:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implement and support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services.
  • System documentation to include system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service issues that cannot be completed within agreed service levels
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as it occurs.
  • Work through a daily schedule in ConnectWise that has been established through the dispatch process.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as service tickets into ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

QUALIFICATIONS

  • Experience in Windows Server Clustering and SQL Database Administration is a plus.
  • Experience with VMWare and Hyper V, as well strong exposure to Storage Technologies including iSCSI, Fibre, EqualLogic, and EMC products.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.

To apply,  click here.

This is a paid internship and the experience that you will gain is priceless! Perfect position for students or recent graduates. responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Chosen candidate will be performing a mix of data entry, inventory, expanding the knowledge base, setting up new hardware/software, and assisting help desk with daily activities. Help desk support will be a mix of phone/remote support. Some physical activity and lifting may be required.

The ideal candidate must have a strong interest in IT and computers. Candidate should be driven to succeed and willing to learn. Basic knowledge of Microsoft applications such as Windows desktop operating systems, Office Suite is necessary. Mac and Linux knowledge is a plus. Advanced knowledge such as Windows Server and networking technologies is a big plus!Excellent verbal/written communication and customer service skills is a must!

Position is full-time, hourly position.

Job Function: IT/Systems, Technical Support, Technician, Customer Service

Opportunity Type: Internship

Description: We are experts in LAN/WAN Network Design & Support, Firewall Protection /Remote Networking, IT System Audits & Assessments, Preventative Maintenance / Virus Protection, Training and Support, Software/Hardware Acquisition, Communications Systems, Backup Systems & Disaster Recovery, Structured Wiring.

This is a paid internship and the experience that you will gain is priceless! Perfect position for students or recent graduates. Candidate will be learning from, and assisting, the Internal IT team of a global organization. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Chosen candidate will be performing a data entry, inventory, expanding the knowledge base, setting up new hardware/software, and assisting internal IT team with daily activities. Some physical activity and lifting may be required.

The ideal candidate must have a strong interest in IT and computers. Candidate should be driven to succeed and willing to learn. Basic knowledge of Microsoft applications such as Windows desktop operating systems, Office Suite is necessary. Mac and Linux knowledge is a plus. Advanced knowledge such as Windows Server and networking technologies is a big plus! Excellent verbal/written communication and customer service skills is a must!

  • Position is part-time, hourly position.
  • Job Function: IT/Systems, Technical Support, Technician, Customer Service
  • Opportunity Type: Internship

Internship Details:

  • Assist  IT staff with PC issues, server items, etc.
  • Improve/reorganize SharePoint file structure
  • Reorganize/cleanup internal databases
  • Implement Wiki page
  • Create/update logical diagrams
  • Assist with the integration of software within the company
  • Document and improve workflows
  • Replacing lights, cosmetic maintenance, keeping things organized etc.
  • Manage office utility items IE power, water, cable etc.

How to Apply

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To apply for our openings:

George Jon Openings